Neptune Play Casino Review

How’s it going, dawg? This is your boy Derrick with another review of online casinos.

On this very fine day, we are going to do a Neptune Play Casino review. Oh yeah, time to visit the king of the sea’s very own online casino. Let’s see if the king of the sea can host a good casino or is he just all wet. Let’s go, dawg.

Casino Review Details

Neptune Play was founded in 2019. It is owned by Aspire Global International LTD and is licensed by the Malta Gaming Authority and UK Gambling Commission. The website is protected by a layer of SSL encryption keeping all your information secure. Now, despite being only a few years old, Neptune Play seems a bit outdated. The main page, while being minimalistic, shows really old titles that are in dire need of an update.

They do have a bunch of text at the bottom, listing some generic details about the casino and a leaderboard, which is nice. However, my main problem with this casinos’ main page is: nothing is making me want to dive in (no pun intended) and explore the casino any further. Well, gotta do my job, so let’s take a closer look.

Country Restrictions

First of all, that country restrictions list? Yeah, it’s huge. For a casino that already doesn’t offer that much, it sure has a large list of countries that aren’t allowed to register accounts. Here’s the list of countries:

• Afghanistan, Aland Islands, Algeria, Albania, Angola, American Samoa, Anguilla, Aruba, Armenia, Australia, Argentina, Azerbaijan, Bangladesh, Belgium, Benin, Bolivia, Bonaire, Bouvet Island, Cambodia, Chad, China, Central African Republic, Colombia, Congo, Costa Rica, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, Dominica, East Timor, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Gaza strip, Georgia, Gibraltar, GERMANY (Jambo casino), Greece, Greenland, Guadeloupe, Guam, 78 Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Kazakhstan, Kyrgyzstan, Kenya, Laos, Latvia, Lithuania, Madagascar, Malawi, Malaysia, Malta, Martinique, Mauritania, Mauritius, Moldova, Montenegro, Morocco, Mozambique, Namibia, Niger, Nigeria, North Korea, Pakistan, Palestine, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Rwanda, Russia, Saint Barthélemy, Saint Martin (French part), Senegal, Serbia, Sierra Leone, Somalia, Singapore, Sint Eustatius and Saba, Sint Maarten (Dutch part), Slovakia, Spain, Sri Lanka, Sudan, Swaziland, Switzerland, Sweden, Syrian Arab Republic, Tanzania, Thailand, Togo, Tunisia, Turkey, Uganda, Ukraine, USA, Wallis and Futuna, Yemen, Zambia, Zimbabwe.

So, first impressions weren’t that impressive. The list of restricted countries wasn’t impressive either, let’s check out what’s this casino with bonuses like. The bonuses are, surprise, surprise, not impressive either. We’re looking at a 3 part welcome bonus, a Sunday free spin bonus, and a cashback bonus that’s, obviously, locked behind the VIP wall.

Welcome Bonus

The welcome bonus consists of three separate deposit bonuses. Only the first welcome bonus will earn you a deposit bonus boost and a few free spins while the other two will only give out free spins. Here are the deets:

• First deposit bonus – 100%(up to €200) + 20 free spins on Starburst
• Second deposit bonus – 40 free spins on Fruity Friends
• Third deposit bonus – 40 free spins on Starburst

Minimum deposit: €10
Wagering requirements: 35x(Bonus amount) / Free spins 35x(free spins winnings)
Max bet amount: Must not be equal to or greater than €4 per bet / €0.50 per line.

To be perfectly honest, at least the wagering requirements aren’t too horrible this time. So yeah, despite all my complaining, at least they didn’t try to pull a sucky one on us.

Free Play on Sundays

So, for this bonus, the casino simply says that it wants you to award you with free spins on a Sunday and it wants nothing in return, right? Wrong! Of course, they want something in return, dawg. These guys need you to have made at least one deposit in the previous 14 days. Depending on how much you have deposited in the last 14 days, that’s how generous the casino will be when awarding you with your free spins. The wagering requirements for the free spins are 50x(free spin winnings).

Loyalty Monthly Cashback

If you spend a truck-load of money within Neptune Play Casino, you may actually be able to qualify for one of their cashback bonuses. While cashback bonuses are often given out to ALL players regardless of how long they have spent playing at a casino, Neptune Play only awards the most loyal fans. That’s right, only Platinum, Premium and Prestige members can get this bonus.

• Platinum – 10% cashback
• Premium – 20% cashback
• Prestige – 30% cashback

Apparently, it doesn’t matter on which types of games you lose your funds on because you’ll get your cashback either way (even if you only play live dealer games). Now as for the wagering, yet again, they don’t list them. So, I had to dig high and low and finally figured that they are the same as for the deposit bonuses 35x(bonus amount). Still, it sucks that only the highest three levels of VIP get this very basic privilege.

Must Read: Best Online Welcome Casino Bonus CA

VIP Program

The VIP program contains 7 levels of VIP. In order to reach each level of VIP you need to collect points. You get one point for every $40 you wager within the casino (real money only). Each bonus has it’s own nice benefits and privileges but the one I cannot forgive is the cashback bonus. As some of you may know, cashback is something that I think should be given to all players, not just high VIP members. Take a look at all the details with each level of VIP.

New Member

• Welcome Package – Welcome offer
• Points needed to reach level – 0
• Reward Point Redemption Rate – 35
• Fast Cash Out Process
• Birthday Bonus

Bronze

• Welcome Package – 25 Games
• Points needed to reach level – 10
• Reward Point Redemption Rate – 30
• Fast Cash Out Process
• Birthday Bonus, Sunday Spins, Live Tournaments

Silver

• Welcome Package – 50 Games
• Points needed to reach level – 60
• Reward Point Redemption Rate – 28
• Fast Cash Out Process
• Birthday Bonus, Sunday Spins – 10 Games, Live Tournaments

Gold

• Welcome Package – 50 Games + 50% EXTRA Bonus
• Points needed to reach level – 350
• Reward Point Redemption Rate – 25
• Fast Cash Out Process
• Birthday Bonus, Sunday Spins – 20 Games, Live Tournaments

Platinum

• Welcome Package – Day 1 – 50 EUR Bonus; Day 2 – Bonuses on all Deposit; Day 3 – Exclusive cash back offer
• Points needed to reach level – 1000
• Reward Point Redemption Rate – 23
• Fast Cash Out Process – Express
• Birthday Bonus, Sunday Spins – 40 Games, Live Tournaments
• Higher Deposit & Cash Out Limits
• Personalized Offer
• Personal Account Manager
• Monthly Cash Back

Premium

• Welcome Package – Day 1 – 50 EUR Bonus; Day 2 – Upgraded bonuses on all deposits; Day 3 – Personal offer from your Personal Account Manager
• Points needed to reach level – Exclusive Level by Personal Invitation
• Reward Point Redemption Rate – 20
• Fast Cash Out Process – Express
• Birthday Bonus, Sunday Spins – 50 Games, Live Tournaments
• Higher Deposit & Cash Out Limits
• Personalized Offer
• Personal Account Manager
• Monthly Cash Back

Prestige

• Welcome Package – Day 1 – 100 EUR Bonus Cash; Day 2 – 50 Prestige Games; Day 3 – Personal offer from your Personal Account Manager
• Points needed to reach level – Exclusive Level by Personal Invitation
• Reward Point Redemption Rate – 15
• Fast Cash Out Process – Express
• Birthday Bonus, Sunday Spins – 50 Games, Live Tournaments
• Higher Deposit & Cash Out Limits
• Personalized Offer
• Personal Account Manager
• Monthly Cash Back

There are some free bonus spins to go around at Neptune Play Casino. The welcome package can earn you a total of 100 free spins. You can get some free spins every Sunday from the Sunday Play Bonus too but the amount depends on how much your spend and how happy the casino is on that day. Finally, the first few levels of VIP will earn you some extra free spins but those are one time only rewards.

Must Read: Free Spins Online Casino Canada

Neptune Play Online casino games Library is filled with about 2,000 titles. Most of these are Slots, obviously, but they do have a few Table Games and some Live Dealer titles for good measure. When visiting the main games page, you’ll be hit with some popular titles, such as Book of Dead (my baby). Not a lot of brand new titles, though.

Software Providers

• NetEnt, Microgaming, Evolution Gaming, Play n Go, NeoGames, Nyx/Amaya, Realistic, Scientific Games, Nextgen, Red Rake Gaming, Quickfire, Quickspin, Big Time Gaming, Pragmatic Play, iSoftBet, 1x2Gaming, ELK Studios, Habanero, Realistic, Thunderkick, Blueprint Gaming, IGT, Nolimit City, Gamomat, Inspired, Ezugi, Oryx Gaming, Wazdan, Aristocrat, Barcrest, Gameart, Endorphina.

Slots

Looking at slots, I got hit by a massive wave of nostalgia. All the games I have been playing for years are here (Book of Dead, ReactoonZ, 9 Masks of Fire, Fire Joker, etc.) but, nothing new is available. Oh, well, if it ain’t broke, don’t fix it, amirite?

Table Games

Exactly 41 games are available in the table games category. Blackjacks, Roulettes, Baccarat, and Poker variants (like Jacks or Better). Credit where it’s due, at least they didn’t mix their live games library with their non-live games. So, if you are in the mood to play some classic table games, I guess you could do a lot worse than this one.

Jackpot Games

There are exactly 15 jackpot titles available in this library. If I tell you that the most modern title here is “Divine Fortune” you can already tell how out of date this casino is. Yeah, these are great classic jackpot titles but that’s just it: they are classic. Why don’t you give us some Red Tiger jackpots or anything else new and innovative, Neptune Play?

Live Casino Games

Finally, time to take a look at the live casino online games library. Well, there’s some variety here, at least. Lots of titles both old and new are available to play. Whether it’s playing against other real players or just watching those sexy dealers spin those roulette tables you can get your fix here at Neptune Play live casino. Unfortunately, there really isn’t a reason why you would choose Neptune Casino’s live casino over all others, seeing how Neptune doesn’t really give out any rewards or promotions for playing Live dealer games.

Must Read: Best Live Dealer Casinos

Neptune Play Casino runs pretty well when run via mobile phone browser. Your boy Derrick was able to play some slot games, make a deposit and contact the customer support team (because it was during their working hours). I tested out the site from both Android and IOS browsers and both of them worked really well. Now, they don’t have a dedicated app available, which is kind of a shame but understandable. Overall, the casino mobile runs A-OK, dawg.

Time to look at all available payment methods. Most payment methods ara available, except for crypto payments. Anyway let’s take a look at all of them.

Deposit Methods

• Visa, Mastercard, Klarna, Trustly, Skrill, Skrill 1-tap, Neteller, MuchBetter, ecoPayz, PayPal, Rapid Transfer, GiroPay, Interac, AstroPay Card, Euteller, EPS, Paysafecard, NetBanking.
• All deposit methods are instant except for Interac Online.
• Minimum deposit: €10

Withdrawal Methods

• Visa, Mastercard, Bank Transfer, Klarna, Trustly, Skrill, Skrill 1-tap, Neteller, MuchBetter, ecoPayz, Paypal, Rapid Tranfer, AstroPay Card.
• Minimum withdrawal amount: €20

Accepted Currencies

Neptune Play Casino accepts the following currencies: EUR, CAD, GBP, NOK, and USD.

Let’s talk about one of the most important aspects of any online casino out there: customer support. I got in touch with the customer support a couple of times and while they generally do a great job of answering questions, two things hold them back from being great.

The first thing is limited availability. The live chat support is only available during working hours. The other thing that’s holding it back is the fact that they really don’t want you to talk to the live chat support. Firstly, it’s hard to find the button for contacting live chat support. Next, when you actually find it, it will hit you with categories and subcategories, trying to solve your problem before you actually get in touch with anyone. Finally, if nothing of those works for you, only then will get to talk to a real person.

If you ask me dawgs, this isn’t how customer support is supposed to work at online casinos.

Available Languages

The website is available in the following languages: English, German, Norwegian, Finnish and Spanish.

Neptune Play Casino is fairly OK. It’s not too bad but it’s not that great either. It’s a pretty average casino all things considered. It has a pretty good welcome package but a few bonuses overall. The games are nicely organized but there’s very few of them. The live chat support works fine if you can get over the two hurdles around them. If you want to play at Neptune Play Casino I’d tell you to go for it as long as you’re aware that there are better places out there. As always, we got you, Bro!