Importance of Choosing a Trustworthy Online Casino
For novice and experienced players, the online casino landscape (while full of fun and excitement) also presents various challenges. The bright lights, epic graphics and themed games are what makes the games appealing, plus, the chance of winning big is the ultimate feature of the casino journey. But like any online session that requires people to add their personal and banking information, gamers need to be aware of what threats are out there.
Unregulated or unlicensed casinos, data breaches, phishing scams and account hacks are everywhere. Not to mention rigged games, slow withdrawals and hidden fees. But, this is no reason to not play your favorite games online. It’s just crucial for players to understand how to find and choose a trustworthy casino.
How to Select a Trustworthy Online Casino
Read Reviews from Trusted Online Resources
Partisan reviews are crucial for game enthusiasts to decipher whether or not an online casino is the real deal or not. Sites like https://casinor.com/ pull together all the information you need to know about a casino before making that important first deposit. Read everything from bonus offerings, game selection and design, to how deposits and withdrawals work, what kind of customer support is available and how to register.
Ensure the Proper Licensing
Many unlicensed casinos out there look legit. These platforms can suck hundreds of thousands of unknowing players in. An unlicensed casino means there is no guarantee that players will ever receive their winnings with no recourse. There is also a much higher chance of account details being used to defraud players.
Check the footer of the casino website you’re looking at, or the About or Legal pages where you will find the regulatory authority they are registered with, including the license number, issue date and even jurisdiction.
Check for Transparent Payout Terms
The terms and conditions page is where you will find the all important answer to how you get access to your winnings should you strike lucky. A legit casino will provide a clear payout process including:
- Minimum and maximum payout limits
- Processing times for withdrawals
- Whether or not identity verification is required and how to do it
- Rules on withdrawal reversal
Find Out if Professional Customer Support is Offered
A trusty online casino will always make it easy to find their customer support page. At minimum there should be a working contact form or email address, telephone number and social media links. Online casino review sites will even tell you how quick a casino is to respond to customers and how well issues are handled.
How to File Complaints Against an Online Casino
In the event you play at an online casino that is not proving to be good on its word, particularly for withholding winnings or rigged games, players have three options to go to:
- Lodge a complaint directly with the licensing authority of the casino
Players can file a complaint directly with the licensing authority that the casino claims to be registered with. Find the relevant authority on the casino’s site, go to the site and fill out the relevant details. Authorities include the UK Gambling Commission (UKCG), Malta Gaming Authority (MGA), Curacao eGaming, or a U.S. state-based regulator.
Just remember, Curacao-licensed casinos don’t always provide the same robust level of recourse that other authorities do.
- Contact an Independent Auditor
There are always independent avenues if preferred. Independent auditing firms like iTech Labs, Gaming Laboratories International (GLI), and eCOGRA can be contacted directly to mediate in cases where players suspect foul play.
- Make Use of Open Platforms
The internet is an open resource for first hand reviews and user experiences. Online gambling forums like Casinomeister are reliable platforms where players can share their negative experiences and get help from others.
Even Reddit has gambling subreddits, https://www.reddit.com/r/gambling/, where players can ask for help, chat to others who’ve been through similar issues and even report casino misconduct.
